How we handle your information — and your community's.

Last updated: August 2026

Overview

HOA Frontgate AI ("we," "us," "our") provides AI-powered phone answering and resident communication services on behalf of homeowners associations ("HOA," "community," "client") that use our platform. This policy explains what information we collect, how it's used, and — specifically — how residents of participating communities can opt in to receive SMS text notifications.

Information we collect

Depending on how you interact with us or a participating community, we may collect:

• Contact information you provide directly (name, phone number, email address)
• Call and message content when you contact an HOA's phone line answered by our platform, so the request can be routed, logged, and resolved
• Information submitted through this website's contact form

How information is used

• To answer resident calls and route requests to the appropriate board member, property manager, or vendor
• To send SMS notifications residents have opted in to receive (see below)
• To maintain call logs and summaries for the HOA's own records
• To respond to inquiries submitted through this website

We do not sell resident or community data, and we do not share phone numbers with third parties for marketing purposes.

SMS text notifications

Participating HOA communities may offer residents the option to receive SMS text notifications for community updates, compliance reminders, and important announcements, delivered through the HOA Frontgate AI platform on the community's behalf.

How residents opt in

Opt-in methods vary by community, but commonly include:

• By mail: Completing and returning a physical opt-in postcard provided by the HOA, on which the resident writes their mobile phone number and signs to confirm consent
• Verbally: Providing a mobile phone number directly to a board member or HOA representative during a community meeting or phone call, which is then entered into the notification system

At the time of opt-in, residents are informed that:

• Message frequency may vary
• Message and data rates may apply
• They may reply STOP at any time to unsubscribe from SMS notifications
• They may reply HELP for assistance
• Their phone number will not be shared with third parties for marketing purposes

Opting out

Residents may opt out of SMS notifications at any time by replying STOP to any message received, or by notifying their HOA board or property manager directly.

Contact us

Questions about this policy or how your community handles SMS opt-in can be directed to hello@hoafrontgate.ai or (407) 605-6800.